Kit Carson Departments & Contacts

Administrative Services Department Head: Carmella Suazo Email Carmella The Administrative Department strives for professionalism because being professional implies competence, pride in one's work and dedication to excellence. Each employee is an important member of the Administrative Department and is responsible for helping to maintain an efficient office. This can be achieved through the constant efforts of each employee to expand, diversify and be continually prepared for changes that maintain the cooperative's endless aspiration to remain innovative and competitive. Department responsibilities include: prepare most correspondence for Management and Staff, handle consumer correspondence regarding billing complaints/payments, requests for service, trouble calls, maintains and records all minutes of Board Meetings, Staff Meetings and Office Meetings, process consumer payments received by mail, preparations for District/Annual meetings, operate the telephone switchboard, direct consumers to the proper department, filing/scanning of consumer records. Customer Service Department Head: Tammy Rael Email Tammy Collections Supervisior – Joyce Archuleta Email Joyce Billing Supervisior – Carla Casias Email Carla The Customer Service Department is responsible for creating, servicing, maintaining, and billing all customers' accounts in accordance with the NMPUC rules and regulations and Cooperative policies. Our ongoing mission is to provide our customers with exceptional customer service with efficiency and professionalism. The billing/collections department provides the highest level of service to the customers by continually implementing new technologies, by offering ongoing career development to the employees in the department. Human Resources / Public Relations / Safety Department Head: Martin Martinez Email Martin Assistant: Steven Martinez Email Steven Safety Coordinator: Richard Romero Email Richard This Department is concerned with maximizing employee competency and motivation, the desired end being enhanced productivity, and to involve those activities necessary for the planning and delivery of products (or services) from the Cooperative to the customer and to meet the organizations objectives. Human Resources - The department is responsible for administering the employee benefits, reviewing applications, recording all internal functions with regard to policy and procedure, orientates all new employees, and monitors probationary work time of employees. Provides (ADR) alternative dispute resolution sessions to keep a health internal working environment. Public Relations – the department creates programs and services to promote the Cooperative to its public including press releases, advertising, radio programs, presentations, public receptions, public speaking with regard to the cooperatives programs, editor of newsletter, (internal and external), performs energy audits and markets the cooperatives appliances, (i.e.,) ETS heating and water heating units, surge protectors, etc. Engineering Department Head: Larry Cisneros Email Larry The Engineering Department's sole responsibility is the design of all electrical facilities belonging to the Cooperative's electrical distribution and transmission system. The department is responsible for all of the short term and long term planning of the electric system and its facilities placement, construction schedules, material specifications, implementation of facilities, required budgets and assuring that all short term and long term objectives have been met. Those objectives include the Two and Four-year engineering work plans, sectionalizing studies, 30 year long range plans, SCADA/Load Management Studies and design. System Inventory, (AMR) Automated meter reading and system reliability studies. The engineering Department interacts with the Cooperatives other departments on construction designs, system maintenance, and cost issues pertinent to operation of the electrical systems. This assures that the member/owner will be receiving the most reliable, affordable and competitive electric service. Finance Department Head: Johnny Valerio, Email Johnny The accounting departments objective is to fulfill the general accounting, financial, and materiel management function responsibilities. This department ensures the fairness and integrity of the financial statements by maintaining the accounting records in accordance with generally accepted accounting principals, RUS borrower procedures and mortgage requirements, and the Uniform System of Accounts. We believe in creating and enforcing strong internal control policies in order to safeguard cooperative assets. We maintain accurate accounting records and respond promptly to financial requirements. This department has implemented an activity based accounting system in preparation for deregulation and competition. Operations Department Head – Paul Chavez Email Paul The Operations Department is responsible for all new construction of all distribution lines, service facilities, installation of all electrical facilities, which will insure more efficient service to customers. Several maintenance programs have been developed to ensure reliable service during 2004. Additionally, several upgrades and conversions of the existing electrical system have been scheduled for 2005 and are outlined in the 2001-2005 Four-Year-Work plan. Also sectionalizing (reclosures, switches and fuses) continue to be upgraded continually. With the continued implementation of a full-time maintenance program and the construction of greatly required system improvement projects, we feel very confident the service will continue to improve.